Customer Care Assistants at Kiakiagas.com

Kiakiagas.com is Nigeria’s first online cooking gas, equipment, accessories and servicing company offering outstanding, quick & safe delivery of liquefied petroleum gas (LPG) and its related products to homes and industries.

We are recruiting to fill the position below:


Job Title: Customer Care Assistant

Location: Lagos

Job Description

• As a Customer Service Agent you will be part of the Customer Service team in Kiakia Gas, Nigeria’s first online LPG platform.
• We are looking for open-minded, vibrant, creative, goal oriented and hard working individuals with extensive marketing and customer service experience.

Duties

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Assist in the selling processes for our customers and generating additional Sale.
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up through emails, phone or any other required means to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies.
• Collecting and storing useful data within our backend system

Qualifications and Requirements

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively.
• Ability to foster and maintain relationships with individuals.
• Excellent negotiation skills and strong communication skills – proven results with key decision makers
• Willingness to work well in a team
• A large network (friends, family, contacts etc.)
• Post Secondary Education in any field.

What We Offer

• A unique opportunity to work in a leading company in a new industry in Nigeria.
• Become part of a highly professional and dynamic team.
• An attractive salary package.
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
21st November, 2016.

Method of application
Interested and qualified candidates should send their CV's to: careers@kiakiagas.com