Call Center Supervisors at Teclab Management Services Limited

Teclab Management Services Limited - Our Client, is recruiting to fill the position below:

Job Title: Call Center Supervisor

Location: Lagos

Core Purpose of the Job

• Organize and direct the staff of our call Center.
• You will be responsible for assessing their work and give them feedback to maximize performance.

Task Complexity:
You are expected to contribute meaningfully with the following duties:

• Assist in the formulation of targets for individuals and teams
• On board new Call Center employees
• Answer questions from staff and provide guidance and feedback.
• Anticipate escalation and take over calls when needed
• Devise ways to optimize procedures and keep staff motivated
• Measure performance with key metrics such as call abandonment, calls waiting etc.
• Ensure adherence to policies for attendance, established procedures etc.
• Keep management informed on issues and problems
• Provides product/service information by answering questions; offering assistance

Academic and Professional

• First Degree in Business Administration, Humanities or Social Sciences, an MBA will be an added advantage.
• Minimum of 4 Years’ Experience In a similar role.

Job Specific Competencies (Skills/ Knowledge/ Attributes):

• Good Listening Skills
• Good People Skills
• Good influencing and problem solving skills
• Telephone Skills
• Ability to learn fast
• Ability to work under pressure
• Data Entry Skills
• Job Knowledge,

Application Closing Date
22nd August, 2016.

How to Apply
Interested and qualified Candidates should send their CV's to: hr@teclab-ng.com